We are subject to various risks and uncertainties in the course of our business. For a discussion of such risks and uncertainties, please see the section in the 2025 Annual Report filed with the SEC on March 31, 2026, titled “Risk Factors.” Except as set forth below, there have been no material changes to the risk factors disclosed therein. Our restructuring activities, including our workforce reduction and exit from the property management business, may not achieve the anticipated benefits and could adversely affect our business. We have undertaken restructuring activities, including the Restructuring Plan, intended to reduce operating expenses and strengthen our financial position. These activities include a reduction in our workforce and our planned exit from the DPM property management business. We may not realize the anticipated cost savings, operational efficiencies or other benefits of these actions within the expected timeframe or at all, and the costs of implementing the restructuring may exceed our estimates. The restructuring may also result in the loss of institutional knowledge and key personnel, difficulty retaining or recruiting employees, reduced employee morale, disruptions to customer service and business operations, and delays in executing our strategic priorities and product development plans. In addition, our remaining employees may be required to assume increased responsibilities, which could adversely affect productivity and increase operational risk. If we are unable to successfully manage the restructuring and transition out of the property management business, or if we undertake additional restructuring actions, our business, financial condition and results of operations could be adversely affected. The settlement in principle with the SEC Staff remains subject to Commission approval, and there is no assurance it will be approved on the agreed terms or at all. We have reached a settlement in principle with the Staff of the SEC to resolve the previously disclosed SEC Investigation, pursuant to which we would pay a civil monetary penalty of $1.0 million in four quarterly installments. We have recorded a $1.0 million liability for this amount as of June 30, 2026. However, the settlement in principle is subject to final documentation and approval by the Commission, and there can be no assurance that the Commission will approve the settlement on the terms agreed with the Staff, or at all. If the Commission does not approve the settlement as agreed, we may be required to renegotiate its terms, which could result in a larger penalty or other remedies, or the matter could proceed to litigation or further proceedings, any of which could result in additional costs, could require us to record additional liabilities in excess of amounts currently accrued, and could divert management’s time and attention. Unless and until the Commission approves the settlement, the SEC Investigation remains unresolved, and we cannot predict the timing of any final resolution. Our Credit Facility requires us to maintain a minimum restricted cash balance, which reduces the cash available to fund our operations. In connection with our Credit Facility with Truist Bank, entered into on May 11, 2026, we are required to maintain a minimum cash balance of $5.25 million in a restricted deposit account with the lender. This restricted cash is not available to fund our working capital, operating expenses or other general corporate purposes, and reduces our near-term liquidity relative to our total cash and investment balances reported on our balance sheet. If our unrestricted liquidity declines, this requirement could constrain our ability to fund operations or meet other obligations as they come due. 44 Table of Contents