​ Introduction 25 ​ ​ Strategy 26 ​ ​ Route System, Scheduling and Fares 29 ​ ​ Marketing and Advertising 30 ​ ​ Reservations on Ryanair.com 30 ​ ​ Aircraft 31 ​ ​ Ancillary Services 33 ​ ​ Maintenance and Repairs 33 ​ ​ Safety Record 34 ​ ​ Airport Operations 35 ​ ​ Fuel 36 ​ ​ Insurance 37 ​ ​ Facilities 38 ​ ​ Trademarks 38 ​ ​ The Environment 39 ​ ​ Government Regulation 41 ​ ​ Description of Property 51 ​ ​ ​ ​ ​ Item 4A. Unresolved Staff Comments 51 ​ ​ ​ ​ ​