History and development of the company –Our business at a glance 11 –Company address and agent 18 –Documents on display 162 –Strategic and operating review 20 Business overview –Our clear and simple strategy 14 –Our business model 27 –Strategic and operating review 20 –Segment discussion 41 –Definitions of performance metrics 51 –Competition 19 –Supervision and regulation of Prudential 77 –Investments 37 –TEV basis, new business profit, free surplus generation and Group adjusted operating profit 39 –Sources 10 Organisational structure –Our business model 27 –Significant subsidiaries 158 Property, plants and equipment Note C10 to the consolidated financial statements 239